Return Policy – Camila Estrella Jewelry

Return Policy

REFUND POLICY
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You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). Reserves the right to change its payment procedures at any time without prior notice to you.
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Items special/custom ordered, altered, or manufactured to your specifications, cannot be accepted for refund, credit or exchange. Please keep this in mind when placing your order. If your chain has been ordered too short, please purchase an extender, if your chain is too long you may send back to be shortened. There is a $10 for extender chain and you select the material + shipping.
THESE PROCEDURES:
Kmi Designs will provide a refund, minus shipping, provided you follow these procedures: (I) Merchandise full returned within 24hrs of receiving your pay and by notifying. For change any items or purchase send with original packaging, and include a "Return Authorization Form" for the reason for your return or exchange, and any items returned without previous approval or do not meet our standards could be denied or subject to a 25% restocking fee.  (II) We cannot accept returns that have been WORN, USED, ALTERED or DAMAGED. (III) We reserve the right to refuse the return of any merchandise that does not meet the above return requirements according to our sole discretion.  (IV) We carry a 30 day warranty on all items, after that if there is a problem, you will need to PAY for REPAIRS or REPLACEMENT. Please contact us at contact@camilaestrella.com for pricing. (V) We will not assume responsibility for reimbursement or compensation in the event return packages are lost, stolen, or mishandled. (VI) The EARRINGS will NOT be able to be exchanged for Sanity Department. Please allow 2-3 business day form the day we receive the shipment for us to process the package.
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>>Kmi Designs do NOT accept returns & refund in your BRIDAL COLLECTION, SOLID GOLD RING/NECKLACE, CUSTOMS RING and PERSONALIZED JEWELRY.
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>>Please note I currently DO NOT accept returns unless the item is damaged through the post system* always select in your checkout USPS Priority Mail for more protection and security of your package*
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>Thank you for understanding and supporting handmade work!
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*If you lose a piece, I can easily look your purchase up (you don't need to provide proof of purchase) and I will only charge for the cost of that piece. For example, if you lose one earring, you will only pay 50% of what you did originally! If you lose a charm but not the chain, I will charge only for what you lose*
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>Do not be quiet until you receive the package and I'm not happy unless you are happy. Your complete satisfaction with your purchase is very important to us. If you are not happy with your purchase for any reason, please in 24hrs you receive the package contact with us and please kindly share your concerns and give me an opportunity for you select other items and pay the different.
>PROVIDED THEY IMPLEMENT ALL THE ABOVE MENTIONED CONDITIONS.
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 Thank you for understanding and supporting handmade business!!!
Kind Regards
Camila Estrella